VoltaLux is a brand owned and operated by Workstore Private Limited, and the website voltalux.in is owned and operated by Workstore Private Limited. In this policy, “VoltaLux”, “we”, “us” and “our” refer to Workstore Private Limited. All orders placed on voltalux.in are sold, invoiced and fulfilled by Workstore Private Limited, and all payments are collected by Workstore Private Limited.
Every VoltaLux fixture is inspected and packed by hand before it leaves us. If something has still gone wrong, this page explains what we will do about it, and what we need from you. Please read it before placing your order.
This policy applies only to Products purchased through voltalux.in. Products bought online cannot be returned or exchanged at our Experience Centre or any physical store.
All orders on voltalux.in are prepaid. Payment is collected in full at checkout through our secure payment gateway. We do not offer Cash on Delivery, and no payment is to be made to a delivery partner at the door. An order is confirmed and processed only once payment has been successfully received.
1. What is eligible for return
We accept returns on three grounds only. In each case the problem must already be there when the fixture reaches you, and must be reported within 48 hours of delivery.
• Defective — something is wrong with the way the fixture was made, such as a crack or chip, a bent or broken part, a missing fitting, or a finish that is peeling or scratched. Differences in veining, tone, grain and translucency are natural to alabaster, stone, glass and hand-finished metal, and are not defects.
• Different — you have been sent a different model, size, finish or quantity from the one on your invoice, or the fixture does not match the dimensions given on the product page. Colour and brightness can look different on a screen from how they look in your home, and this is not a ground for return.
• Not functional — the fixture does not light up, or lights only in part, the first time you test it and before any installation work has begun. We replace fixtures that are not functional on arrival rather than refunding them, and a fault that appears after installation is handled under the warranty in Clause 8.
Please unbox and test your fixture before any installation work begins. Bulbs, lamps and other consumables are not covered by this policy or by the warranty in Clause 8.
2. Reporting window
You must raise a return or exchange request within 48 hours of delivery, by writing to enquire@voltalux.in. Requests raised after 48 hours cannot be processed, and we will not be liable for a failure to replace the order.
We will respond within 24 working hours of receiving your request.
3. How to raise a request
So that we can assess your claim quickly, please send the following with your email:
Photographs
• 1–2 photographs showing the entire Product• 1–2 close-up photographs of the affected area, clear enough for the issue to be visible
• Photographs of the outer carton and the shipping label
• Photographs of the Product and all packaging contents exactly as received
Video
• A single, unedited video of the parcel being opened. This is required in every case.
Documents
• A copy of your invoice
We are unable to assess a claim without the unboxing video and the carton photographs, so please film the opening of every VoltaLux delivery before removing the fixture from its packing.
4. Collection and packing
• VoltaLux will arrange collection through its logistics partner. If your location is not serviceable, we will notify you, and you must dispatch the Product through a reputed courier within one working day of that notice. Freight so incurred will be reimbursed in the manner determined by our logistics team.
• The Product must be returned in its original packaging, with all inner protective material, accessories, fittings, drivers, remotes, hardware, tags, labels, manuals, warranty card and invoice.
• Please pack the parcel securely. Products that reach us damaged in return transit will not be refunded or replaced.
• All returned Products are subject to inspection and verification by VoltaLux to establish the merit of the claim.
• If the claim is found not to be genuine, the Product will be returned to you and you will bear the shipping cost.
5. Freight and restocking charge
Where the Product is genuinely defective, not functional on arrival, or different from what you ordered, no charge applies. We bear the cost.
Where we agree, at our discretion and as a goodwill measure, to accept a return that does not fall under Clause 1, a charge of 15% of the invoice value towards freight and restocking will be deducted from the amount refunded to you. VoltaLux is under no obligation to accept such a return.
6. Exchange
If you have received a damaged, defective or incorrect Product, write to enquire@voltalux.in within 48 hours of delivery.
• The requirements in Clauses 3 and 4 apply equally to exchange requests.
• The Product must be unused and returned in its original packaging.
• Minor cosmetic marks that are not visible once the fixture is installed do not qualify for exchange.
• On receiving your request, we will verify the nature of the complaint. If it is found genuine, we will begin the replacement process.
• Once the returned Product reaches us, the replacement will be dispatched within 24 working hours, subject to stock availability. If the Product is unavailable, we will discuss a suitable alternative or a refund with you.
7. Returns we do not accept
A Product is not eligible for return, replacement or refund where:
• The request is on grounds of change of mind, incorrect selection, or the Product not meeting your expectation of scale, brightness or fit with your décor.
• The fixture has been installed, wired, mounted or altered in any way. Once installation has begun, the Product is deemed accepted, and any issue arising afterwards will be dealt with under the warranty in Clause 8.
• The Product has been used beyond reasonable inspection, or shows signs of handling, cleaning agents, drilling or modification.
• The original packaging or any inner protective material, accessory, fitting, driver, remote, hardware, manual or warranty card is missing or damaged.
• Damage results from incorrect or unqualified installation, voltage fluctuation, power surge, water ingress, or use outside the Product’s stated rating.
• The claim relates to natural variation in materials. VoltaLux fixtures use natural and hand-finished materials including alabaster, stone, metal and glass. Variation in veining, translucency, grain, tone and finish between pieces, and between the Product and website imagery, is inherent to these materials and is not a defect.
• The colour or finish was not specified at the time of ordering. In such cases you receive the variant in stock at the time of the order, and it cannot be returned or replaced on that ground.
• The Product is made to order, customised, or built to your specification.
8. Warranty
VoltaLux fixtures carry a 5 (five) year warranty from the date of delivery against manufacturing defects.
The warranty covers manufacturing and material defects in the fixture. It does not cover:
• Damage from incorrect or unqualified installation
• Damage from voltage fluctuation, power surge, or supply outside the Product’s stated rating
• Water ingress, corrosion, or use in an environment the Product is not rated for• Physical damage, misuse, neglect, or unauthorised repair or modification
• Normal wear, and the natural ageing or patina of finishes and materials
• Consumables and replaceable lamps, where applicableA warranty claim entitles you to repair or replacement. It does not entitle you to a refund. To raise a claim, write to enquire@voltalux.in with your order number, invoice, and photographs or video of the issue.
9. Refunds
• Refunds cover the value of the Product only. Shipping, delivery, handling and installation charges are non-refundable under all circumstances.
• Refunds are approved once the Product reaches us and clears inspection. We initiate the refund within 3–5 working days of that inspection. Credit to your account then depends on your bank or card issuer and usually takes a further 5–7 working days.
• The refund is made to the original payment method used at checkout. We do not refund to a different account or instrument, and we do not issue credit notes or store credit in place of a refund.
• Any charge applicable under Clause 5 will be deducted before the refund is released.
10. Cancellation
You may cancel an order within 24 hours of placing it, provided it has not been shipped, by writing to enquire@voltalux.in. Once an order has been shipped or is in transit, it cannot be cancelled or modified.
Where a cancellation is accepted, the amount you have paid is refunded to your original payment method in accordance with Clause 9.
If you refuse to accept a delivery, or are unavailable at the delivery address after reasonable attempts by our delivery partner, the Product will be returned to us. This is not a cancellation, and the shipping, delivery and handling charges you have paid are not refunded. Any refund of the Product value in such a case is at our discretion and is subject to the charge in Clause 5.
To change an order before dispatch, email us within 24 hours with the details of the Product you would like instead.
11. Disclaimer and limitation of liability
The terms set out on this page are contractual and are limited to the scope and duration stated here. They are not to be read as implied by law beyond that scope.
Workstore Private Limited, which owns and operates VoltaLux, shall not be liable for any indirect, incidental, special or consequential loss or damage, including personal injury, loss of business, profits, data or use, arising out of or connected with the use, misuse or performance of any Product, whether the claim is founded in contract, tort, negligence or otherwise. This limitation applies to the fullest extent permitted by applicable law.
Nothing in this policy affects any other terms published on this website, or your statutory rights as a consumer under the laws of India.
