Terms Of Service

Welcome to VoltaLux.

VoltaLux is a brand owned and operated by Workstore Private Limited, and the website voltalux.in (the “Website”) is owned and operated by Workstore Private Limited. In these Terms of Use, “VoltaLux”, “we”, “us” and “our” refer to Workstore Private Limited, and “you” refers to any person who accesses, browses or places an order on the Website. All Products sold on the Website are sold, invoiced and fulfilled by Workstore Private Limited, and all payments are collected by Workstore Private Limited.

These Terms of Use, together with our Returns, Refund & Exchange Policy, Privacy Policy, Shipping Policy, and any other terms, conditions, notices or policies published on the Website in connection with a particular feature, service or promotion, together form the agreement between you and us (collectively, the “Terms”). All such policies are incorporated into and form part of these Terms.

By accessing or using the Website, or by placing an order, you confirm that you have read and understood these Terms and agree to be bound by them, without limitation or qualification. If you do not agree, please do not use the Website.

1. Eligibility and capacity

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872. If you are under 18, you may use the Website only with the involvement of a parent or legal guardian, who will be responsible for the transaction.
If you place an order on behalf of a firm, company, client or project, you represent that you are authorised to bind that person, and that they accept these Terms.
The Website is intended for users in India, and orders are accepted for delivery to addresses within India only. Where we agree to ship outside India, any customs duty, tax or levy in the destination country is payable by you.

2. Your account

You may be required to create an account to place an order. You agree to provide accurate, current and complete information, to keep your login credentials confidential, and to notify us at enquire@voltalux.in of any unauthorised use. You are responsible for all activity carried out through your account. We may suspend or terminate an account at our discretion, including where we believe the information given is inaccurate or the account is being misused.

3. Product information and accuracy

We take care to describe our Products accurately. Except to the extent implied by applicable law, we do not warrant that product descriptions, dimensions, specifications, colours, images or any other content on the Website are accurate, complete, reliable, current or free of error.
Photographs and renders are illustrative. Colour, finish, scale and light output can appear differently on a screen from how they appear in your space, depending on your device, its settings and the ambient light in the room.
Natural and hand-finished materials. Our fixtures use materials such as alabaster, stone, marble, glass, brass and other metals, which are finished by hand. Variation in veining, grain, tone, translucency and finish between pieces, and between a Product and the imagery on the Website, is inherent to these materials and is not a defect.
Stated dimensions and weights are nominal. Minor variation is inherent to hand-finished manufacture.
We may correct errors, change specifications, or add, modify or discontinue any Product or finish at any time without notice.

4. Suitability, site conditions and technical guidance

Lighting is installed into your building, and the fit between a fixture and its location is something only you and your consultants can assess. Accordingly:

You are responsible for satisfying yourself, before ordering, that the Product is suitable for its intended location. This includes its dimensions, drop or suspension length, weight, ceiling or wall height, the structural and load-bearing capacity of the surface it will be fixed to, the electrical supply and wiring provision at the point of installation, and the ingress protection (IP) rating required for bathrooms, outdoor areas, or any wet or humid location.
Any layout suggestion, drawing, lux estimate, quantity recommendation, finish suggestion or technical guidance we or our staff provide, whether at our Experience Centre, by email or otherwise, is offered in good faith as general assistance. It is not a professional architectural, structural, electrical or lighting-design opinion, and must be verified by your own architect, lighting consultant, structural engineer or licensed electrical contractor before you rely on it.
We are not liable for a Product being unsuitable for a location, for a fixture not fitting, or for any consequence of site conditions, where the selection was made on your own assessment or on guidance of the kind described above.

5. Installation, electrical safety and use

This clause is important. Please read it before installing any VoltaLux fixture.

Every VoltaLux fixture must be installed by a licensed and qualified electrician, in accordance with the instructions supplied with the Product, applicable Indian Standards and the National Electrical Code, and all local regulations and building rules that apply at the site.
The fixture must be mounted only to a structure capable of safely bearing its weight, using fixings and anchors appropriate to that substrate. Site-specific anchors, hook plates, back boxes and structural provisions are not supplied by us and are your responsibility unless expressly stated on your invoice.
The fixture must be operated only within its stated voltage, wattage, lamp type, driver, control protocol and IP rating, on a stable supply, and with dimmers and control systems that are compatible with it. Compatibility with any third-party dimmer, controller or smart-home system is not warranted unless we have confirmed it in writing for your specific installation.
We are not responsible or liable for any injury, death, fire, electrical fault, short circuit, or damage to the Product or to any person or property arising from installation by an unqualified person, incorrect or non-compliant wiring, inadequate or unsuitable mounting, alteration or modification of the fixture, voltage fluctuation or power surge, water ingress, or use of the Product outside its stated rating or intended application.
Once installation of a Product has commenced, the Product is deemed accepted, and any subsequent issue is dealt with under the warranty in our Returns, Refund & Exchange Policy rather than as a return.
Where installation, site supervision or commissioning is carried out by us or by a partner we arrange, it is provided under a separate written scope and quotation, and only the terms of that scope apply to it.

6. End use; no resale without authorisation

Products purchased on the Website are for your own use, or for the specific project for which you have purchased them. You may not resell, re-list, rebrand, distribute or otherwise offer our Products for commercial resale, on any marketplace or otherwise, without a separate written dealer, distributor or trade agreement with us. We reserve the right, with or without notice, to decline, cancel or reduce the quantity of any order that we believe, in our sole discretion, is placed for unauthorised resale or in breach of these Terms.

7. Orders, acceptance and pricing

The listing of a Product on the Website is an invitation to offer, not an offer. Your order is an offer to purchase. An automated order acknowledgement or payment confirmation does not amount to acceptance.
A binding contract arises only when we dispatch the Product and send you a dispatch confirmation, and then only for the Products named in that confirmation.
We may decline, cancel or reduce the quantity of any order at our discretion, including where the Product is out of stock or discontinued, where there is an error in the price, image or description, where the delivery address is not serviceable, where we suspect fraud or unauthorised resale, or where we are unable to verify the order. Where we do so after payment, we will refund the amount received for the cancelled portion, and that refund is our entire liability to you in respect of it.
Prices are in Indian Rupees. Applicable taxes are shown at checkout. Prices, offers and delivery charges may change at any time without notice; the price applicable to your order is the one shown at the time the order is placed.
Manifest errors. If a Product is listed at an obviously incorrect price or with an obviously incorrect description, we are not obliged to supply it at that price, even after an order acknowledgement. We will inform you and give you the choice of confirming at the correct price or cancelling for a full refund.

8. Payment

All orders on the Website are prepaid. The full amount is collected at checkout through our third-party payment gateway. We do not offer Cash on Delivery, and no payment is to be made in cash or otherwise to any delivery personnel at the door.
Payments are made to Workstore Private Limited. Your use of the payment gateway is subject to the terms of the gateway and of your bank or card issuer. We do not store your card or banking credentials.
We will never ask you for a card number, CVV, UPI PIN, OTP or banking password by telephone, email or message. Please do not share these with anyone claiming to represent VoltaLux.
An order is processed only once payment has been successfully received and cleared.

9. Delivery, risk and title

Delivery timelines shown on the Website or communicated to you are estimates, not guarantees. We are not liable for delay caused by our logistics partners, by conditions at the delivery site, or by any event beyond our reasonable control.
Risk in a Product passes to you on delivery to the address you have given. Title passes on our receipt of payment in full.
A person aged 18 or over must be available at the delivery address to receive the consignment. Please inspect the outer carton at the time of delivery, record the unboxing, and report visible damage in accordance with our Returns, Refund & Exchange Policy.
Unless expressly agreed in writing, delivery of large, heavy or bulky Products is to the ground-floor entrance of the building. Carriage to an upper floor, into the unit, or to the point of installation is your responsibility.
If delivery cannot be completed because no one is available, the site is inaccessible, or access is refused, any re-delivery, demurrage or storage charge incurred is payable by you.

10. Made to order and customised Products

Products that are made to order, customised, or built to your specification, including bespoke sizes, finishes, cluster configurations and cable or rod lengths, cannot be cancelled once production has commenced, and are not eligible for return, replacement or refund except where they are defective. Lead times quoted for such Products are indicative. Minor variation in dimension, tone and finish is inherent to bespoke and hand-finished manufacture and is not a defect.

11. Returns, refunds, exchange and warranty

Returns, exchanges, cancellations, refunds and the 5 (five) year warranty on VoltaLux fixtures are governed by our Returns, Refund & Exchange Policy, which forms part of these Terms and should be read with them. Please note in particular the requirement to report an issue within 48 hours of delivery, the requirement for an unboxing video, and the grounds on which returns are not accepted.

12. Intellectual property

All content on the Website and its look and feel, including trademarks, logos, service marks, text, graphics, button icons, images, renders, technical drawings, photographs, videos, data compilations and software, and the compilation and organisation of that content (the “Content”), is the property of Workstore Private Limited, our affiliates, partners or licensors, and is protected under the laws of India, including all applicable forms of intellectual property law.
The designs, shapes, configurations and finishes of VoltaLux fixtures are proprietary. You may not copy, reproduce, manufacture, have manufactured, reverse engineer, take moulds or castings from, or create any derivative of any VoltaLux Product or design, whether from a Product you have purchased, from imagery on the Website, or from drawings or specifications supplied to you.
Except as permitted in Clause 13, or as required by applicable law, no Content and no part of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified or otherwise exploited, in whole or in part, for any purpose without our express prior written consent.
Product photography may not be used for commercial purposes, including in marketing, marketplace listings, catalogues or tender documents, without our prior written consent.

13. Limited licence to use the Website

We grant you a limited, revocable, non-exclusive licence to access and make personal use of the Website. This licence does not include the right to: (a) frame the Website or any part of it; (b) republish, redistribute, transmit, sell, license or download the Website or any Content, other than caching or as necessary to view it; (c) make any use of the Website or Content other than personal use; (d) modify, reverse engineer or create derivative works from the Website or the Content; (e) collect account information for your benefit or that of another party; (f) use meta tags or hidden text using any Content; or (g) use robots, spiders, crawlers, scrapers or similar data-gathering and extraction tools, or take any action that imposes an unreasonable burden on our infrastructure.

You must retain all proprietary notices on the Website without modification. We also grant you a limited, revocable, non-exclusive licence to create a hyperlink to the home page of the Website for personal, non-commercial use, provided that the linking website does not replicate our Content, does not imply endorsement by us, does not misrepresent its relationship with us, does not contain unlawful or objectionable content, and does not portray us or our Products in a false, misleading or derogatory manner. We may require you to remove any link, and you must comply immediately. Any unauthorised use of the Website or the Content automatically terminates the licences in this Clause, without prejudice to any other remedy available to us.

14. Your obligations

In using the Website you must comply with these Terms, with any special instructions or warnings posted on the Website, and with applicable law, and you must act in good faith. You may not make any change to the Website or its Content, or impair the integrity or operation of the Website in any way. If you default, whether negligently or wilfully, in any obligation under these Terms, you will be liable for all losses and damages caused to us, our affiliates, partners or licensors.

15. Third-party links

The Website may link to third-party websites, including those of payment gateways, logistics partners and social platforms. Those links are provided for convenience only and are not an endorsement by us. We do not control, examine or evaluate those websites, and we are not responsible for their content, products, services, privacy practices or terms. Your use of them is at your own risk, and you should review their terms and privacy policies.

16. Submissions, reviews and user content

It is our policy to decline unsolicited suggestions and ideas. Any enquiry, feedback, suggestion, idea, design input or other information you send us (“Submissions”) will be treated as non-proprietary and non-confidential. Subject to our Privacy Policy, you grant us a perpetual, irrevocable, royalty-free, worldwide right to use, copy, reproduce, modify, adapt, translate, publish, license, distribute and otherwise exploit any Submission, in any medium, without any payment or attribution to you.
You are entirely responsible for any review, comment, photograph, video or other material you post or make available on or in connection with the Website (“User Content”), which is also treated as a Submission. You must not post User Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, invasive of privacy, hateful or otherwise objectionable, that you have no right to make available, that you know to be false or misleading, that you were paid to post without disclosing it, or that infringes any patent, trademark, trade secret, copyright or other proprietary right.
You must not upload viruses, unsolicited advertising, chain letters or spam, impersonate any person, misrepresent your affiliation with any person, harass or stalk any person, forge identifiers, or collect personal data about other users.
We do not endorse or control User Content and do not guarantee its accuracy, integrity or quality. We are not liable in any way for User Content, including for any loss you suffer from relying on it. We have the right, but not the obligation, to refuse to post, edit, condense or remove any User Content, and to refuse service without notice to any user who breaches these Terms.

17. Promotions, offers and discount codes

We may run promotions, discount codes, loyalty benefits, trade programmes or other offers, which may be subject to additional or separate terms notified at the time. Unless expressly stated, offers cannot be combined, apply only to eligible Products, are valid only for the stated period, are not exchangeable for cash, and may be varied or withdrawn by us at any time. We may cancel any order where a code has been misused or obtained improperly.

18. Copyright and intellectual property complaints

We respect the intellectual property of others. If you believe that material on the Website infringes your copyright or other intellectual property right, please write to enquire@voltalux.in with: (i) identification of the work you claim has been infringed and confirmation that you are the owner or authorised to act for the owner; (ii) a description of the material you claim is infringing and its location on the Website; and (iii) your name, address, telephone number and email address. This address is for notices of infringement only. All other queries should be sent to enquire@voltalux.in as ordinary customer correspondence.

19. Disclaimers and limitation of liability

The Website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no representation or warranty of any kind, express or implied, in connection with the Website, including any implied warranty of merchantability, non-infringement or fitness for a particular purpose, except where such warranties cannot lawfully be excluded.
To the fullest extent permitted by law, we are not liable, whether in contract, tort (including negligence) or otherwise, for: interruption of business; delay in or interruption of access to the Website; non-delivery, mis-delivery, corruption or destruction of data; loss arising from third-party links; viruses, system failures or malfunctions connected with your use of the Website; any inaccuracy or omission in Content; or any event beyond our reasonable control.
To the fullest extent permitted by law, we are not liable for any indirect, special, punitive, incidental or consequential loss or damage of any kind, including loss of profit, business, revenue, contract, goodwill, data or use, arising out of or in connection with the Website or any Product, even if we have been advised of the possibility of such loss.
Our maximum aggregate liability in respect of any claim arising out of or in connection with a Product or an order shall not exceed the invoice value of the Product giving rise to the claim, as paid by you.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or your rights as a consumer under the Consumer Protection Act, 2019 and the rules made under it.
Except in respect of rights that cannot lawfully be limited in this way, you agree that no claim or action arising out of or related to the Website or these Terms may be brought by you more than one (1) year after the cause of action arose.

20. Indemnity

You agree to defend, indemnify and hold harmless Workstore Private Limited, its directors, employees, affiliates and partners against any loss, damage, liability or cost, including reasonable legal fees, arising from any third-party claim, action or demand resulting from your use of the Website, your breach of these Terms, your infringement of any right of a third party, or your use of robots, crawlers, scrapers or similar tools or any other action that imposes an unreasonable burden on our infrastructure.

21. Force majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event beyond our reasonable control, including act of God, flood, fire, earthquake, epidemic or pandemic, war, civil unrest, strike, act of government or regulator, failure of public infrastructure, telecommunications or power, transport disruption, or shortage of raw material or shipping capacity.

22. Governing law and dispute resolution

These Terms and any dispute arising out of or in connection with them, the Website or any Product are governed by the laws of India.
Subject to the paragraph below, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction.
Any dispute, difference or claim arising out of or relating to these Terms or the Website may, at either party’s election, be referred to arbitration by a sole arbitrator appointed by mutual agreement between the parties, in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Mumbai, the language shall be English, and the award shall be final and binding. No arbitration under these Terms shall be consolidated with an arbitration involving any other party, whether by class proceeding or otherwise.
Nothing in this Clause affects your right as a consumer to approach a consumer commission or other forum under the Consumer Protection Act, 2019, or our right to seek injunctive or other urgent relief from any court of competent jurisdiction where our intellectual property rights have been or are threatened to be infringed.

23. Electronic notices

You consent to receive agreements, notices, disclosures and other communications from us electronically, including by email and by posting on the Website, and you agree that these satisfy any legal requirement that such communications be in writing. To withdraw this consent, write to enquire@voltalux.in and discontinue your use of the Website; on withdrawal, the licences granted to you under Clause 13 terminate automatically. This consent is separate from your choices about marketing communications, which are dealt with in our Privacy Policy.

24. General

These Terms constitute the complete and exclusive agreement between you and us concerning your use of the Website, and supersede all prior proposals, agreements and communications on that subject.
We may change these Terms at any time by posting the revised version on the Website. Changes take effect on posting, and your continued use of the Website constitutes acceptance of them. Please review these Terms periodically.
Project, bulk, contract and trade orders may be governed by a separate written agreement or purchase order. Where there is a conflict, the terms of that signed agreement prevail over these Terms in respect of that order.
We may terminate any of the rights granted under these Terms with or without notice, and you must comply immediately with any termination notice, including by ceasing all use of the Website.
Nothing in these Terms creates any agency, partnership or joint venture between you and us. You may not assign your rights under these Terms without our written consent. We may assign or transfer our rights and obligations to an affiliate or successor in business.
Our failure to enforce any provision is not a waiver of it. If any provision is held unenforceable or invalid, it shall be modified to the least extent necessary to give effect to the original intent, and the remaining provisions shall continue in full force.